EFFECTIVE IMMEDITUALLY 03/01/2020 DUE TO COVID-19 WE ARE NOT EXCEPTING ANY RETURNS AT THIS TIME UNTIL FARTHER NOTICE.
Special Orders, Custom Made, All SALE items (including COUPONS used), bodysuits, bra, panties and swimsuits are NON-RETURNABLE. NO EXCEPTIONS.
We welcome all qualifying returns for store credit/exchange only within 5 days from date of purchase. If you would like another size – we do encourage you to purchase the new size you would like and we would happily REFUND your payment once we receive your return and include your new order number.
Once we receive returns, they will be processed within 3 business days and at this time you will be issued a store credit through your customer account email in the price of the item(s) and you will be able to use your credit on anything you would like. Credit issued or exchanges will not include original Shipping fees as they are non-refundable. Return shipping costs are the customer’s responsibility.
Store credits will never expire!
If you are not completely satisfied with your purchase you may contact us about your order within 5 days of receipt. If you do receive the okay from us about returning your item, please understand that we DO NOT offer MONEY BACK RETURNS. We only provide Store Credit. We also allow size exchanges on undamaged and unworn items upon approve (This DOES NOT apply to Custom Pieces. ALL CUSTOM PIECES ARE FINAL).
When returning your item, they must be in their original packaging and in unworn and unwashed (free of any stains from makeup, deodorant, or wear) for store credit or exchanges only (Excludes Special Order, Custom Pieces, Sale orders, bodysuits, and swimsuits as they are FINAL SALES).
PinkButterfli Boutique will not accept any returns after 5 days.
If an error was made on our end, we will discuss it and determine best course of action.
Please notify PinkButterfli Boutique via email PinkButterfliBoutique@gmail.com before returning any item, because a Return Authorization (RA) is required before doing so. PinkButterfli Boutique will email you return form that must be filed out and returned along with the item/s.
We strongly suggest including a tracking number with your package, as we are not liable for those that get lost/stolen in transit.
Defective Items OR Problems with Shipment
PLEASE inspect ALL items as soon as they arrive. All damages and any problems need to be reported within 24 hours of arriving by email @PinkButterfliBoutique@gmail.com. You should return the item within 5 days and the item must be in original condition when returning to us. We do our very best to inspect each and every item before leaving our facility. Please do not use scissors when opening the packages. When the returned package arrives, we will examine the item, check the problem, then we will ship the correct items back to you without extra cost. We will be responsible for the returning shipping fee.
If we discover nothing wrong with the items, we will promptly ship them back to you. In that case, you have to pay the shipping fees in both directions.
We reserve the right to not accept a return. You may not return items that were at all damaged or worn. Which is why all products are check for any damages before shipping them out. We are not responsible for stolen packages. Every package is insured and you must sign for your package so please make sure someone is home when package is delivered. We are also not responsible for any custom duties for international shipping.
We want ALL of our customers to be happy with their purchase. We truly care about our customers and CUSTOMER SERVICE! Please email us with any additional concerns that you may have! PinkButterfliBoutique@gmail.com
We THANK YOU for shopping with PinkButterfli Boutique
Please send returns to:
PO Box 11662
Philadelphia PA 19116